Release 3.6.0

Available from 5th May, 2026

Changelog

Discovery License Management and Import
Take control of your application costs with the new Licenses module in Discovery. Instantly compare purchased licenses with real usage, identify over-licensed apps, and uncover savings opportunities directly from dynamic dashboards. Effortlessly import license information in bulk using Excel, with immediate feedback on import results, while demo data is now enriched for realistic savings analysis.

Smarter Input Validation
Experience more reliable and intuitive form creation with our enhanced Route Planner validation rules. Route authors can now define custom input formats with natural language prompts, automatically generating validation logic for each step when executing a route. Users benefit from instant feedback on errors during route execution, ensuring smoother workflows and fewer mistakes.

Unified and Real-Time Filtering Across Dashboards
Enjoy a seamless analytics journey across Guidance dashboards with our newly unified filtering system. Filters now have a consistent look, feel, and behavior that matches Discovery, making cross-dashboard exploration effortless. Real-time synchronization ensures a single filter instantly updates all visualizations, allowing you to analyze data from every angle without missing a beat.

Org Unit and Department visualization
Gain new organizational insights with the addition of Org Unit and Department bubble charts in Guidance dashboards. Visualize guidance usage patterns across your company's structure, helping you pinpoint engagement trends by team or department. Dynamic chart features and instant updates as you adjust filters make it easy to explore organizational data in depth.

Intelligent Discovery Insights with ASK
Unlock meaningful insights from Discovery with the new ASK feature, your natural-language AI assistant for analytics. Simply type your question like finding top-performing apps or analyzing cost trends and receive clear, actionable summaries. ASK respects strict data privacy: only aggregated, permitted information is processed, and the UI guides users with helpful feedback and suggestions whenever needed.

Knowledge Path Management and Recording
It's easier than ever to capture, edit, and organize Knowledge Paths both in the Portal and via Avatar. Create step-by-step guidance directly in your workflow with lightweight recording tools, or edit and refine paths using a visual editor with flexible bulk actions. Manage status, reorder steps, and instantly update content so your team always has accurate, actionable knowledge guides at their fingertips.

Knowly Integration with Atlassian Confluence
Connect valuable Confluence knowledge to Knowly with our new Atlassian Workspace integration. Securely select and import relevant Confluence Spaces and articles, seamlessly merging their content into your organization's knowledge stream. The integration automatically keeps your information up to date with nightly refreshes while maintaining strict data separation and privacy standards.

Enhanced Analytics and Better Conversation Management
Monitor engagement over time with a new line chart that visualizes daily Knowly Chat conversation volume. Plus, starting a new chat is now just a click away use the new "Start New Conversation" button to easily begin fresh discussions without losing access to previous ones.

Dynamic Route Navigation and Visual Conditions
Routes are now smarter and more adaptable with UI-based condition navigation. Authors can visually set no-code, context-aware conditions to automatically guide users to the right step based on the current UI, all configured within the Planner. Enhanced visualization and safety checks ensure routes adapt dynamically while staying reliable and easy to understand.

Agentic Engine: Flexible Automation Across Experiences
Build powerful, reusable automations with our new Agent Engine and Agent Builder UI. Agents can transform data, interact with documents, call web services, and make real-time decisions no programming required. Natural Language Action Execution allows Users to trigger Agent actions directly from Knowly using natural language, enabling faster and more intuitive automation without navigating complex interfaces. The HTML Scraping Action allows flows to extract and process HTML content from the current page context, enabling smarter, context-aware automations based on live UI data.

Agents are manageable, versioned, and attachable to Routes, with audience targeting, controlled publishing, and a dedicated UI for streamlined automation across the platform.

Context-Aware Assistance and MS Teams Integration
Receive smarter, proactive support as Knowly’s context-aware agents activate automatically within relevant forms and systems, guiding you without extra effort. New Agent activities also let you send customized, structured messages directly to Microsoft Teams channels, ensuring important updates reach your team with a professional and configurable look.

Enhanced Security and Content Editing Experience
Organizations can now control how assets are embedded to better align with security policies while supporting nonce-based CSP for robust protection. Content creators will enjoy a cleaner, more contextual editing experience toolbars now appear only when needed, are positioned for maximum visibility, and remain out of the way for greater focus.

Additional Improvements
Routes can now be tagged for better categorization and filtering in Avatar, making guidance easier to find and manage. Discovery becomes even more user-friendly with an inline "magic wand" chat for creating filters using natural language. Under-the-hood updates, including a migration to OpenAI’s Responses API, ensure that all intelligence and automation features remain fast, accurate, and secure.