Knowly

The knowly feature is available in the guidance module. This feature can be managed from the application listing tab in Guidance. User can open the settings from the context menu of the desired application. On a fresh application the knowly feature will be enabled from default.

The knowly features include contents like Routes, Posts, Announcement, Documents and Question & Answers. User can use any of these features or exclude them by disabling the toggles.

On publishing any content like Routes, Posts and Announcements, a toggle for indexed content will be marked as enabled when the content will be published. On disabling this toggle the published content will not be marked as indexed content and will not be available in the knowly feature on the Avatar chat.

Document is one of the newly introduced content type for the knowly feature. Users can upload a maximum of 3 documents regarding any topic of their interest and it will automatically be an indexed content once uploaded.

Users can add only one file at a time and only PDF, DOC, DOCX, TXT and HTML files are supported.

Question & Answer is one of the newly introduced content type for the knowly feature. Users can add multiple Questions and Answers on each application. On adding any Q&A, users can then use these questions to fetch answers from the Knowly chat feature on the avatar.

Knowly Chat

The knowly chat feature is available on the Avatar. Users can ask any question regarding the Routes, Posts, Announcements, Documents and Q&A. If the contents which users have asked about have been indexed contents then the knowly chat will return answers related to those contents according to an AI assistant.

Suppose if there is any type of information regarding any content which has information of "How to book a holiday?" then the chat will return the users all type of information stored in a structured manner.