Integrate AppNavi in service now.
In this chapter, we outline the process of integrating AppNavi into ServiceNow using a code snippet.
Here's a step-by-step guide to achieve this integration:

Steps for Integration
- Navigate to UI Scripts Access the UI Scripts section in your ServiceNow instance.
- Click on the new button to Create a New UI Script
- Set the UI Type: Choose All. You can also restrict this to specific views, but if so, ensure you include the Global scope.
- Provide a Name and Description: Name your script appropriately and include a clear description for reference.
- Add the JavaScript Code: Insert the code snippet below. Ensure you replace the placeholder Tenant-ID with your unique Tenant ID.

Created script will display in the UI script listing.

Integration code:
(function() {
var script = document.createElement('script');
// Add here your own (Tenant-ID) instead of 0000000
script.src="https://dataprod.inappnavi.com/client/anloader.js?tenant=210dea9e&delay=250";
document.head.appendChild(script);
})();
Notes:
- Replace 00000000 in the script.src URL with your Tenant ID.
- The delay parameter can be adjusted to customize the script loading timing if needed.
Limitations
- Classic View Only: Currently, this approach integrates AppNavi into the classic view of ServiceNow.
- Workspace View: Integration with the workspace view is not yet supported. However, a solution to address this limitation is under development.
This setup allows AppNavi to function seamlessly in the classic view while efforts continue to expand compatibility for all views within ServiceNow.
Updated about 17 hours ago