Contracts

Overview

A contract defines how your organization can use AppNavi, including which applications can be assigned, how many users are supported, and how long the contract remains active.

Contracts are managed at the tenant level and determine the availability of the applications assigned to them.

Before You Start

Contract creation and changes are handled by the AppNavi team based on the customer's request.

Before requesting a contract, make sure you know:

Which applications should be included.
The required number of users.
The required contract duration.
Whether the contract is for production, testing, or development.

For application assignment, see Assigning Applications.

Contract Types

Contract type	Purpose	Duration	Limits / Notes	Customer action
Trial	Evaluate AppNavi for a specific application.	1 month	Can be extended up to 2 times, with each extension adding 30 days.	Submit a trial request from the Portal.
User	Production use based on the number of licensed users.	1–24 months	Supports 1–100 applications and 1,000–100,000 users, depending on the agreement.	Contact the AppNavi team to request or change the contract.
Environment	Provides additional environments for development or testing.	Same as the main contract	Available as Development or Test environments.	Request an environment contract from the AppNavi team.

Note: Contract limits are based on the customer's agreement with AppNavi. Contact the AppNavi team if you need a different duration, application limit, or user limit.

Trial Contracts

A Trial contract is created for a specific application.

To request a trial:

Create the application.
Submit a trial request from the Portal.
Provide the requested message, start date, and number of users.
The AppNavi team reviews the request.
Once approved, the Trial contract is created for the application.

A Trial contract is valid for one month.

You can request an extension up to two times. Each approved extension adds another 30 days.

User Contracts

A User contract is intended for production use and is based on the number of licensed users.

The contract can be configured for:

1–24 months duration.
1–100 applications.
1,000–100,000 users.

When the contract expires, the applications assigned to the contract are disabled.

For information about how user licences are determined, see Determination of User Licences.

Environment Contracts

Environment contracts provide additional Development or Test environments for customers that need to test or develop without affecting their production environment.

Environment contracts:

Are available with User contracts.
Are created as sub-contracts of the main contract.
Use a user-based configuration of 100 users and 1 application.
Have the same duration as the main contract.

Example: If the main contract is valid for 12 months, its Development or Test environment contract is also valid for 12 months.

Contract Lifecycle Notifications

AppNavi sends email notifications to the email address provided to the AppNavi team.

Lifecycle event	Notification
Contract created	Confirms that the contract has been created.
Contract approaching expiry	Warns that the contract is about to expire.
Contract expired	Confirms that the contract has expired.

What should customers do?

When you receive an expiry notification:

Check the contract and expiry date.
Confirm whether the contract needs to be renewed.
Contact the AppNavi team before expiry if continued access is required.

Important: Do not wait until the contract has expired if the applications need to remain available.