AppNavi has technical boundaries and limits that apply to tenants, applications, content, users, routes, Insights, and data retention. These limits help ensure reliable platform performance and prevent configurations from exceeding supported thresholds.
Some limits are enforced directly in the AppNavi platform. If you reach a limit, you may need to reduce the amount of content, split a configuration across multiple resources, or review your tenant setup.
| Description | Limitation |
|---|
| Workspaces | 100 |
| Images | 1GB |
| Size per image | 3MB |
| Authors | 250 |
| Routes | 250 |
| News | 250 |
| Applications | 100 |
| Route Collections | 50 |
| User Profiles | 50.000 |
| Description | Limitation |
|---|
| Assigned Routes | 50 |
| Assigned News | 50 |
| Assigned Route Collections | 25 |
| Title length (characters) | 50 |
| Url length (characters) | 128 |
| Url Pattern length (characters) | 128 |
| Custom Code (characters) | 15.000 |
| Custom CSS ((characters)) | 15.000 |
| Image size | 3MB |
| Published Routes | 30 |
| Published News | 50 |
| Published Route Collections | 10 |
| Description | Limitation |
|---|
| Title length (characters) | 50 |
| Description length (characters) | 100 |
| Content length (characters) | 1.000 |
| Image size | 3MB |
| Description | Limitation |
|---|
| Firstname length (characters) | 25 |
| Lastname length (characters) | 25 |
| Phonenumber length (characters) | 25 |
| Email length (characters) | 50 |
| Description | Limitation |
|---|
| Routes | 50 |
| Applications | 50 |
| News | 100 |
| Route Collections | 25 |
| Authors | 100 |
| Title length (characters) | 50 |
| Description length (characters) | 100 |
| Description | Limitation |
|---|
| Steps | 30 |
| Title length (characters) | 50 |
| Step title length (characters) | 100 |
| Step description length (characters) | 1.000 |
| Size per step | 100Kb |
| Custom code length (characters) | 10.000 |
| Captures per step | 3 |
| Url length (characters) | 512 |
| Size per route | 3MB |
| Description | Limitation |
|---|
| Title length (characters) | 50 |
| Description length (characters) | 100 |
| Image size | 3MB |
| Routes | 15 |
| Description | Limitation |
|---|
| Recorded events per month and application | 5.000.000 |
| Number of events per export | 25.000 |
All tenant data will be deleted 3 months after the expiry of the last valid contract or upon request.
| Description | Limitation |
|---|
| Technical logs | 3 Months |
| Guidance analytics | 3 Years |
| User Behavior Mining analytics | 1 Year |
| Discovery analytics | 1 Year |
| Audit events | 1 Year |
When a limit is enforced by the platform, you may be prevented from creating, assigning, publishing, or uploading additional content.
If you reach a limit:
- Check the relevant section above to identify the applicable threshold.
- Review existing content or configuration that may no longer be required.
- Remove or consolidate unnecessary items where appropriate.
- For content-related limits, consider splitting large configurations into smaller resources.
- If the limit does not match your expected configuration or you need a higher limit, contact your AppNavi administrator or AppNavi support.
