Routes

What are "Routes"?

Use any application immediately. Without training, without questions. With routes!
Imagine that is sitting in front of an application for the first time - or the application has changed significantly. How can you operate it effectively and efficiently without training or asking colleagues or the help desk? The answer: by means of routes. Routes guide you step-by-step through the application and provide you with exactly the information you need to perform each step. AppNavi guides you through apps as safely as a navigation system guides you through the city.

Typical use cases for "Routes"
Routes typically support in the following scenarios:

Onboarding: Introduction of new employees
SW rollout: Provision of new software / major release
Infrequent UseCases: support for infrequently performed operations.
Automation: acceleration in the execution of tasks (RPA)

Route creation without developer knowledge
With AppNavi, routes are already available to you in many applications (standard routes). Moreover, authorized authors can create (individual) routes without any developer knowledge. The route planner and the route recorder are available for this purpose. Thus, routes are created and provided in a few minutes.

Low maintenance effort: Immune to many changes
Software changes in ever shorter cycles. Videos and manuals would always have to adapt here, i.e. new screenshots, adapt texts and deploy the documents again. AppNavi, on the other hand, is immune to many of these changes. If, for example, the position of an element changes (e.g. the search field is no longer at the top left but at the bottom right), AppNavi's algorithm still finds the element and the user can operate the application without any problems. This reduces maintenance efforts to a minimum. The analytics show if a route is interrupted due to a major change. The authors can then easily adjust the route.

Route contents
Routes can be designed with different contents:

Text (with different formatting functions)
Special characters
Links
iframes
Images
Videos
Connected routes

Segmentation of "Routes": target audience
With routes from AppNavi, support can be provided in a very targeted manner. If a user opens the AppNavi widget in an application, he only sees routes that concerns this application and are assigned to his specific profile. The segmentation ensures that routes are displayed only to the employees for whom the topic is relevant.

Route translation
Routes can be translated manually or automatically (using the integrated DeepL solution). Manual translation allows translation into any number of languages. For automated translation, > 28 languages are currently available. Of course, automatically translated texts can also be edited manually.

Accelerate users with RPA
Robotic Process Automation is mostly used when effort-intensive, recurring and highly standardized activities are to be automated. These are often expensive and time-consuming projects. AppNavi has integrated the automation idea - and this completely without development. Every step within AppNavi can be declared as manual or automated. This includes the ability to set default or rule-based values for text fields. The user can then decide whether to run the route manually (step-by-step) or automatically. In the latter case, all steps declared as "automatic" are taken over by AppNavi. This relieves users of annoying, repetitive tasks and speeds up their daily work.

Use of Routes (Analytics)
With the analytics component it is possible to track the usage of the news or announcements. The analytics show e.g.:

the number of route impressions
most poplar routes
rotes by applications
route errors

Publishing & Assignment
Routes can be assigned to one or more applications. Within the scope of publishing, it is possible to specify, among other things, in which application URL, in which time period or for which user segment the route is to be displayed.

Useful Links
Record a Route
Start routes with url parameters
Increase route reliability
Troubleshoot Routes